Ace VoIP Phone Services

Now you have the ability to make very cheap calls anywhere around Australia or the world.

Once you have the phone hardware in place, the ongoing costs are significantly cheaper than a standard phone line. Phone calls are made using your broadband Internet connection.

Why make calls over the internet?

• Instant savings on call costs
• Reduction of landlines required and associated savings
• Fantastic features
• You will be NBN-Ready

How much is the service?

There are no fixed contracts and the service and calls can be available to you from $11 per month.

Monthly service is on a tiered scale. The monthly amount you pay includes that value of phone calls. The higher the call volume, the cheaper the calls.

A minimum call usage of $11 per month at reduced rates. Decide on the package that best suits your needs — see some of the other plans are below.

We are required by the Australian Communications and Media Authority (ACMA) to advise:

Triple Zero (000) Emergency calls are NOT supported on your VoIP service. In an Emergency you should always use a standard phone service or a mobile phone to call 000.

The number you are issued with as part of the VoIP service is not portable. You cannot take it with you if you disconnect your service from us.

Calls rates are calculated on phone numbers not physical locations. For example, if you have a Bowral number 48010600 and you call a Sydney number 92408788 you will be charged STD rates even if you have logged into your VoIP service in Sydney. If you take your service overseas calls to that country will still be International and calls to Bowral will still be local.

FAQ

What are Ace Phones?

Ace Phone system uses your broadband Internet connection to make phone calls. Your handset looks no different to existing commercial phone systems. You don't need to press any special numbers or do anything differently. It's easy.

What happens when the NBN is rolled out?

Many people are not aware that existing phone systems are unlikely to work when the National Broadband Network is rolled out. This is because the new fibre-optic cable is set to replace Telstra’s copper network.

Will this affect my business phone system?

Yes. If the NBN can be supplied to your area through the fibre-optic cable, your business phone system is very unlikely to work.

In areas where the NBN will only available through wireless and satellite, the existing copper infrastructure will continue to be available for ten years.

Why should we change phone system now?

It makes sense to be ready for the NBN so you don’t get caught in the rush.

Ace is an authorised NBN provider. We will be upgrading our customers free of charge to the NBN service when it is available. You will not have to do anything and will not suffer any downtime while the transition for the area is taking place.

How is the call quality?

Excellent. We can provide a demonstration and referrals. See for yourself in a demonstration — it's a quality service.

What if our business has multiple phone lines?

Ace Phone systems can accommodate multiple phones lines without congestion and you will not have to pay separate line rental for each of them. Some of our customers run large companies with more than 50 phone lines. These companies save vast sums each month on their phone bills.

Can I get Ace Phone at home?

Yes. Everyone can benefit from the immediate savings available with a VoIP solution.

Do I need a new handset?

No. You need an adapter that sits between your phone and modem.

Will my phone number change?

Yes. You will receive a new number or numbers.